Updating npi information
After a claim is identified in the new system, providers are encouraged to record the new Claim ID, as needed, for later reference.
Use search criteria such as Beneficiary ID, Service ‘From and To’ and Claim Type in the Portal to find claims processed in Legacy MMIS that have been converted into the new Arkansas MMIS.
Although claim information will be available in the Portal, claims processed in Legacy using the old ICNs.
Other search criteria will be required to retrieve claim information.
Until this issue is resolved, use the following Secure website (your trading Partner ID and password will allow you to connect to this site) to upload — https://” to the left of the portal webpage.
Click Trading Partner, then click Trading Partner Enrollment Status. The information returned provides the status of the Trading Partner ID.
EDISS Gateway Currently Unavailable Occurred: 8/9/2017 Resolved: 8/9/2017 The EDI Support Services (EDISS) Gateway is currently experiencing connectivity issues.Remember to use the most current ICN for the claim when requesting and adjustment or performing and inquiry.Jump to top Providers should call the EDI Help Desk to request and consent to be linked to a given Trading Partner ID.The DXC Technology team has corrected this issue and will be reprocessing.Please monitor future alerts for additional information on progress of this issue.
For paper claims, the NPI or Medicaid Provider ID is acceptable but not a license number.